FAQ

Question 1

Is EDD Health's telemedicine service legal?

Accepted Answer

Yes. All doctors at EDD Health are registered practitioners with the Medical Council of Hong Kong, and our services fully comply with Hong Kong laws and regulations. All prescription medications are dispensed by qualified clinics.

Question 2

How long does the consultation process take?

Accepted Answer

A typical consultation takes about 5-10 minutes. Doctors will provide professional medical services based on your health condition and needs. The entire process from registration to receiving medication can be completed in as fast as 4 hours.

Question 3

What are the delivery methods and timeframes for medications?

Accepted Answer

We provide delivery service throughout Hong Kong, with medications delivered in discreet packaging. Standard delivery time is 4-24 hours, and you can also choose a specific time slot for delivery. All medications are dispensed by qualified clinics.

Question 4

Is my personal information and medical records safe?

Accepted Answer

Absolutely safe. EDD Health uses bank-level encryption technology to protect all your data. We strictly comply with the Personal Data (Privacy) Ordinance, and your medical records are only accessible to your attending physician.

Question 5

What if the medication is not suitable for me?

Accepted Answer

If you experience any discomfort during use, you can contact our medical team at any time through the APP or WhatsApp customer service. The doctor will adjust the treatment plan based on your situation.

Question 6

What payment methods does EDD Health accept?

Accepted Answer

We accept credit cards (Visa, Mastercard), AliPay, PayMe, and various other payment methods to make your payment process more convenient.

Frequently Asked Questions